Peace of Mind
Parts and Labor
We guarantee against defects in materials and workmanship for the lifetime of the product. Top covers, bottom covers, posts, modifications, joints and pads are made from the highest quality materials however do have a life span affected by patient activity levels. We stand behind our products and materials and will consider any premature failure of our products and materials under warranty valid and covered.
We will adjust the orthoses contours and casting for unlimited times up to three months. We are available to ensure successful patient outcomes during this period. We require specific adjustment directions at the time we receive the device and encourage you to add markings that describe necessary changes. Additions and accommodations requested after processing of the original prescription will incur charges according to Kevin Orthopedic current price list.
We only utilize materials that are of the highest quality and therefore can offer a lifetime guarantee of frame breakage (under normal wear and tear).
Frame guarantees exclude devices that have been:
- Intentionally damaged, grossly altered or subjected to extreme or unusual treatment or handling
- Fabricated from foam or laminate materials
*All broken frames must be returned to Kevin Orthopedic Institute for evaluation.