Get set up and start ordering.
In your demo you'll learn how to set up your FootID Pro account, place your first order, submit a scan or cast, choose the right model for your patients, and get answers to any clinical questions — tailored to how your practice works.
Trusted Clinical Leadership
The clinical foundation behind KevinRoot Medical is overseen by Dr. Rich Blake, DPM. As Medical Director, Dr. Blake helps guide product development, clinical protocols, and practitioner education to ensure our solutions remain grounded in real-world patient care.
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Dr. Rich Blake
Medical Director, KevinRoot Medical
Fran Lucas
Client Development Specialist
Fran helps clinicians evaluate, implement, and get started with KevinRoot Medical. From your first questions through onboarding and your first order, she serves as a trusted resource to help you understand the products, workflow, pricing, and support available to your practice.
Jacob Karp
Executive Vice President
Jacob leads clinician onboarding and product education at KevinRoot Medical. During your setup call, he'll walk you through FootID Pro, ordering workflows, device selection, and best practices so you can start seeing patients with confidence.
Quick answers before your call
Have a question first?
Most clinicians find their answers here — pricing, onboarding, FootID Pro setup, scanning, ordering, turnaround, shipping, and support.
Before the Call
Pricing depends on the device type: non-carbon options, XT Carbon, and TL Carbon each have different pricing. We usually review pricing after we understand your clinic’s needs and the types of devices you expect to order.
Before the Call
No. We do not currently offer discounts based on order volume.
Before the Call
Custom orthotics include a 3-month warranty covering frame contour changes and padding adjustments. When needed, we make new pairs instead of asking patients to go without their orthotics.
Before the Call
Domestic shipping is typically about $17–$18. One FedEx box usually fits 2–3 custom foot orthotics, so the fee can often be split across multiple orders.
Before the Call
Yes. For international clients, we ask for the shipping address and run a mock shipment to estimate freight costs.
Before the Call
No contract is required.
Before the Call
Yes. FootID Pro is completely free to set up and use.
Before the Call
Yes. Samples are free and encouraged. Providers receive 2 free pairs per year, plus 50% off for staff on additional pairs.
Before the Call
Typical turnaround is 5–10 business days including transit. Transit is usually about 1 business day to California and about 2 business days outside California.
Scanning
No. FootID Pro is iOS only.
Scanning
FootID Pro works on iPad Pro models only.
Scanning
FootID Pro is compatible with iPhone 11 or newer models that include Face ID.
Onboarding
Jacob walks you through the full workflow: creating an order, scanning a patient, using the configurator, reviewing model options, and answering clinical or ordering questions.
Onboarding
Jacob can share the CPT and HCPCS resource during onboarding. A reference page is also available on the KevinRoot Medical website.
Onboarding
L-codes resources are available on the KevinRoot Medical website and can be reviewed during onboarding.
Onboarding
Same or Similar is billing guidance that Jacob can review during onboarding.
Onboarding
Yes. Send us a JPEG file and we can add your practice logo to your label.
Scanning
The patient’s feet must turn green on screen before scanning activates. If the button is missing, check lighting, foot positioning, and whether the feet are fully visible to the camera.
Scanning
We schedule a training session with Jacob for a live walkthrough of the scanning process.
Scanning
Reach out and we’ll schedule an additional support session to help you feel confident before going live.
Ordering
Temporary workaround: go to Orders, select the patient name, use the arrow down for Reorder, choose Reorder with Modifications, and add “Repair” in Special Instructions.
Ordering
Go to Orders, select the patient, use the arrow down, and choose Reorder with No Changes.
Ordering
Go to Orders, select the patient, use the arrow down, and choose Reorder with Changes.
Ordering
Go to Orders, select the patient, choose the pencil icon, and select the section you want to update.
Ordering
Orders can only be updated or cancelled within 24 hours of submission.
Support
Yes. Clients can mail devices to us, and we provide a free FedEx return label.
Support
Rush order availability is still being confirmed internally. Please ask during your call so we can provide the most current answer.
Good question for the call.
We don’t have a written answer for that yet. Fran can walk you through it during onboarding.
Ask FranGet set up and start ordering in one call.
In your demo with Fran Lucas, our Client Development Specialist, you'll learn how to set up your FootID Pro account, place your first order, submit a scan or cast, choose the right model for your patients, and get answers to any clinical questions — tailored to how your practice works.
Get set up and start ordering.
In your demo you'll learn how to set up your FootID Pro account, place your first order, submit a scan or cast, choose the right model for your patients, and get answers to any clinical questions — tailored to how your practice works.
Trusted Clinical Leadership
The clinical foundation behind KevinRoot Medical is overseen by Dr. Rich Blake, DPM. As Medical Director, Dr. Blake helps guide product development, clinical protocols, and practitioner education to ensure our solutions remain grounded in real-world patient care.
Dr. Rich Blake
Medical Director, KevinRoot Medical
Fran Lucas
Client Development Specialist
Fran helps clinicians evaluate, implement, and get started with KevinRoot Medical. From your first questions through onboarding and your first order, she serves as a trusted resource to help you understand the products, workflow, pricing, and support available to your practice.
Jacob Karp
Executive Vice President
Jacob leads clinician onboarding and product education at KevinRoot Medical. During your setup call, he'll walk you through FootID Pro, ordering workflows, device selection, and best practices so you can start seeing patients with confidence.
Trusted Clinical Leadership
As Medical Director, Dr. Rich Blake, helps guide the clinical standards and educational foundation behind KevinRoot Medical
In your demo you'll learn how to set up your FootID Pro account, place your first order, submit a scan or cast, choose the right model for your patients, and get answers to any clinical questions — tailored to how your practice works.
Fran Lucas
Client Development Specialist
Fran helps clinicians evaluate, implement, and get started with KevinRoot Medical. From your first questions through onboarding and your first order, she serves as a trusted resource to help you understand the products, workflow, pricing, and support available to your practice.
Jacob Karp
Executive Vice President
Jacob leads clinician onboarding and product education at KevinRoot Medical. During your setup call, he'll walk you through FootID Pro, ordering workflows, device selection, and best practices so you can start seeing patients with confidence.
Quick answers before your call
Have a question first?
Most clinicians find their answers here — pricing, onboarding, FootID Pro setup, scanning, ordering, turnaround, shipping, and support.
BEFORE THE CALL
What is the pricing?
Pricing depends on the device type: non-carbon options, XT Carbon, and TL Carbon each have different pricing. We usually review pricing after we understand your clinic’s needs and the types of devices you expect to order.
Is there a volume discount?
No. We do not currently offer discounts based on order volume.
What is the warranty policy?
Custom orthotics include a 3-month warranty covering frame contour changes and padding adjustments. When needed, we make new pairs instead of asking patients to go without their orthotics.
What is the shipping fee?
Domestic shipping is typically about $17–$18. One FedEx box usually fits 2–3 custom foot orthotics, so the fee can often be split across multiple orders.
Do you work with international clients?
Yes. For international clients, we ask for the shipping address and run a mock shipment to estimate freight costs.
Do you require a contract?
No contract is required.
Is FootID Pro free to set up and use?
Yes. FootID Pro is completely free to set up and use.
Can I request samples?
Yes. Samples are free and encouraged. Providers receive 2 free pairs per year, plus 50% off for staff on additional pairs.
What is the turnaround time?
Typical turnaround is 5–10 business days including transit. Transit is usually about 1 business day to California and about 2 business days outside California.
ONBOARDING
What happens during the setup call?
Jacob walks you through the complete workflow, including creating an order, scanning a patient, using the configurator, reviewing device options, and answering clinical or ordering questions.
Where can I find CPT or HCPCS codes?
Jacob can share CPT and HCPCS resources during onboarding. Reference materials are also available here.
Where can I find L codes?
L-code resources are available on the KevinRoot Medical website and can be reviewed during onboarding.
What is "Same or Similar"?
"Same or Similar" is billing guidance that Jacob can review during onboarding. Reference materials are also available on the KevinRoot Medical website.
Can we add our practice logo?
Yes. Send us a logo files and we can add your practice logo to your labels.
SCANNING
Does FootID Pro work on Android?
No. FootID Pro is currently available only on iOS devices.
Does FootID Pro work on iPads?
FootID Pro works on compatible iPad Pro models.
Which iPhone models are compatible?
FootID Pro is compatible with iPhone 11 and newer models that include Face ID technology.
Why won't the scan button appear?
The patient's feet must appear green on screen before scanning is enabled. If the button does not appear, check lighting, foot positioning, and whether the feet are fully visible to the camera.
How do I get started with scanning?
We schedule a training session with Jacob for a live walkthrough of the scanning process and best practices.
What if I'm still struggling after training?
Reach out to us and we'll schedule an additional support session to help you feel confident before going live.
ORDERING
How do I submit a repair order?
Go to Orders, select the patient, choose Reorder with Modifications, and enter "Repair" in the Special Instructions field.
How do I reorder the exact same device?
Go to Orders, select the patient, and choose Reorder with No Changes.
How do I order a second pair with changes?
Go to Orders, select the patient, and choose Reorder with Changes.
How do I update a submitted order?
Go to Orders, select the patient, click the pencil icon, and choose the section you would like to update.
What is the update or cancellation window?
Orders can only be updated or cancelled within 24 hours of submission.
SUPPORT
Can you refurbish devices from other labs?
Yes. Devices from other labs can be mailed to us for refurbishment, and we provide a complimentary FedEx return label.
Can I request a rush order?
Please ask during your call. Rush-order availability may vary depending on production capacity and timing.
Who should I contact if I need help?
Our team is available to help with onboarding, scanning, ordering, and general support questions. Contact Fran or Jacob and we'll make sure you get the assistance you need.