Orthotic Warranty & Protection
Download Orthotic Warranty & Protection document here >
To our valued clients,
This updated plan is effective for orthotic orders commencing in 2023. We have simplified the plan into two categories:
- First, is “Standard Protection” which basically extends the one year warranty included in our orthotics to a second year for an additional charge. This is intended for high usage patients, such as elite athletes or people with physically intense occupations whose normal wear and tear on their feet is above and beyond the average. This warranty can be used once during the warranty period.
- Second, is “Deluxe Protection” which may include replacement of orthotics under given circumstances, such as lost, stolen, irreparably damaged or outgrown orthotics. This warranty includes two repairs or one replacement during the warranty period. There is an additional surcharge for replacement.
The warranty is a transaction between KevinRoot Medical and the patient or parent of the patient. It covers the cost of the device only. It requires the patient to work with the practitioner to facilitate the warranty, and the patient should understand any fees incurred by them to the practitioner is separate. Additionally, the practitioner should not bill the patient or their insurance carrier for the actual device, only services such as evaluation and management or any scanning or casting fees which may be necessary.
You can access the protection plan order form here. We appreciate your continued confidence in us as your provider of high quality foot and ankle-foot orthotics, and source of all things lower extremity biomechanics. Please feel free to contact us with any questions or comments.
Your team at KevinRoot Medical