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How to get the most out of your orthotics

Insole replacement instructions 

1. Remove Insole

For the best fit, take out the removable insole if there is one.

2. Line Up & Trace

Place the shoe insole on top of the orthotic, (A) line up both the backs of the heels and (B) the inside the edges, and then (C) use a pen to trace the outline of the shoe insole onto the orthotic.
NOTE: If the insole can’t be removed, place the footwear on top of orthotic and trace an outline around the toe.

3. Trim

Cut along the OUTSIDE of the traced line. Don’t worry if it’s too long, you can always trim a little more. Trim it, try it... trim it, try it.

4. Insert & Test

Put the trimmed orthotic into the shoe.
NOTE: Test to make sure the orthotic can shift front to back inside about 1/16” or 2mm (the width of a nickel), so the insole can work with the natural movement of the foot inside the shoe.

Accustomization guide

For complete instructions please refer to your prescribing practitioner.
It is very important that your orthotics sit flat and level inside your shoes. If the bottom of your shoes are too narrow to allow the orthotics to sit flat and level, you may need to change your shoe gear or discuss other orthotic options with your health practitioner. It takes approximately ten days to become accustomed to your new orthotics.

Wearing Schedule:

Day 1: Wear no longer than 1 hour
Day 2: Wear no longer than 1 hour
Day 3: Wear no longer than 2 hours
Day 4: Do Not Wear Orthotics, Take a Break
Day 5: Wear no longer than 3 hours
Day 6: Wear no longer than 5 hours
Day 7: Do Not Wear Orthotics, Take a Break
Day 8: Wear no longer than 7 hours
Day 9: Wear no longer than 9 hours
Day 10: Do Not Wear Orthotics, Take a Break
Day 11: Wear up to 10 hours

Do not wear orthotics for athletic activity during the break-in period. Wait until the tenth day before doing any intense activity - such as running - while wearing your orthotics.
If you experience any joint pain while wearing orthotics, stop wearing the orthotics and contact your prescribing practitioner.
Each orthotic is custom made for you and your needs so it is important to follow instructions from your prescribing practitioner.

Cleaning care instructions

Orthotic Care

Your devices may be washed periodically with soap and warm water. Allow your devices to air dry.
Do not soak your devices in liquid. Do not use a heating appliance to dry your devices, i.e., hair dryer, clothing dryer, heat gun, or heat lamp.

Typical Wear & Life Span

The lifespan of your devices will depend on a few factors. A patient’s activity level, size, and frequency of use will all have an affect on how long your devices last. The padding and top covers will typically wear out before the shell and posts. When you begin to see excessive wear, make an appointment to see your prescribing practitioner. Following a biomechanical exam, your practitioner may choose to make new devices, if your foot has changed since your orthotics were prescribed, or refurbish the devices you already have.

Inspect Your Orthotics

Cut along the OUTSIDE of the traced line. Don’t worry if it’s too long, you can always trim a little more. Trim it, try it... trim it, try it.

Terms of Service

Terms & Conditions

Thank you for choosing to partner with KevinRoot Medical as your provider of custom prescription foot orthoses and AFOs. We will consistently provide you with premium service and products that help your patients and your practice. We have created this warranty and guarantee to help provide excellent clinical care and to improve patient outcomes. If you have any questions or concerns about this policy, please call us! We will always work with you to achieve the best possible outcomes in clinic and business!

Kevin B. Rosenbloom, C.Ped - President

Inspection of Incoming Orders
Prior to processing, KevinRoot Medical will inspect and evaluate each incoming order for cast quality, proper markings, and completion of all data entries on the prescription. If an order fails to meet KevinRoot Medical standards, we will call you before work begins on the device.

Parts and Labor Guarantee
We guarantee against defects in materials and workmanship for the lifetime of the product. Top covers, bottom covers, posts, modifications, joints and pads are made from the highest quality materials however do have a life span affected by patient activity levels. We stand behind our products and materials and will consider any premature failure of our products and materials under warranty valid and covered.

Patient Compliance and Satisfaction
We will adjust the orthoses contours and casting for unlimited times up to three months. We are available to ensure successful patient outcomes during this period. We require specific adjustment directions at the time we receive the device and encourage you to add markings that describe necessary changes. Additions and accommodations requested after processing of the original prescription will incur charges according to KevinRoot Medical current price list. During this three-month period, we will do our utmost to work with you to ensure patient satisfaction with the device.

Frame Guarantee
We only utilize materials that are of the highest quality and therefore can offer a lifetime guarantee of frame breakage (under normal wear and tear).

Frame guarantees exclude devices that have been:

  • Intentionally damaged, grossly altered or subjected to extreme or unusual treatment or handling.
  • Fabricated from foam or laminate materials.

All broken frames must be returned to KevinRoot Medical for evaluation.

Cast Storage and Dispensing
Sorry, we do not store casts. We have found that dispensing the plaster casts with the orthotics helps you and your patient. Patients grasp a better understanding of the fabrication process when casts are dispensed and will often order second and third pairs to improve their care. Practitioners report that the casts usually sit at home in a closet and even years later patients will bring casts back for new orthotics! It’s a great way to expand the relationship with your patient! Patients cannot order second or third pairs of orthotics direct from our lab. Casts must be received from you with a prescription for new or duplicate orders. We also offer a custom bag used for cast storage with your personalized logo. If you wish to order customized bags call us!

Credit for Returned Devices
Sorry, KevinRoot Medical does not issue credit for returned devices under any circumstances. Each device we make is custom and cannot be resold or recycled. If a patient is not happy with their orthotics, we will work with you to achieve patient satisfaction under all circumstances.

The Insurance Program
The KevinRoot Medical Insurance Service and Maintenance Program offers patients a flexible range of affordable, renewable two-year coverage plans that extend the guarantee and adjustment periods for devices. According to the plan selected, benefits include coverage during the two-year policy period for adjustments, repairs or replacement of outgrown, lost or irreparably damaged devices. Practitioners report that the Insurance Program helps encourage patients to return for routine care and often improves patient satisfaction levels. Insurance also helps create patient awareness of the need for regular orthotic and biomechanical care.

Terms and conditions
Responsibility for casting and examining the patient remains exclusively with the practitioner. KevinRoot Medical is not responsible for therapeutic results.

  • All KevinRoot Medical warranties and guarantees exclude devices that have been intentionally damaged, grossly altered, or subjected to extreme or unusual treatment or handling.
  • KevinRoot Medical is not responsible for patient tolerance or patient failure to pick up orthoses from the practitioner’s office.
  • If any party other than KevinRoot Medical has performed work on a device, this warranty and guarantee is void.
  • Guarantee periods start with shipping date from lab, not date of delivery to patient.

Payment Terms & Policy
For patients: Payment is due at the time of service.

For clinicians: A billing cycle consists of one calendar month. All orders received within a billing cycle are accounted for within that billing cycle. Full payment of invoice is due by the end of the month following each billing cycle. If payment is not received within 28 days of billing cycle’s closing, the Account Credit Card on file will be charged the full amount for due invoice. For your convenience, email invoices are sent out within 10 days of each billing cycle’s closing. By sending prescription orders to KevinRoot Medical you agree to the Payment Policy.

Refund Policy
No refunds are provided under any circumstance.

New patient paperwork

Complete your new patient paper work before your visit.
Simply print, complete and to bring to your appointment.

Insurance

After your appointment, you will receive a super bill that you can submit to your insurance directly. We do not take insurance directly.

Billing & Finance

If you have any questions, need an additional copy of your receipt or would like to schedule another appointment, email hello@kevinrootmedical.com

Patient intake resources

How to get the most out of your orthotics

Insole replacement instructions 

1. Remove Insole

For the best fit, take out the removable insole if there is one.

2. Line Up & Trace

Place the shoe insole on top of the orthotic, (A) line up both the backs of the heels and (B) the inside the edges, and then (C) use a pen to trace the outline of the shoe insole onto the orthotic.
NOTE: If the insole can’t be removed, place the footwear on top of orthotic and trace an outline around the toe.

3. Trim

Cut along the OUTSIDE of the traced line. Don’t worry if it’s too long, you can always trim a little more. Trim it, try it... trim it, try it.

4. Insert & Test

Put the trimmed orthotic into the shoe.
NOTE: Test to make sure the orthotic can shift front to back inside about 1/16” or 2mm (the width of a nickel), so the insole can work with the natural movement of the foot inside the shoe.

Accustomization guide

For complete instructions please refer to your prescribing practitioner.
It is very important that your orthotics sit flat and level inside your shoes. If the bottom of your shoes are too narrow to allow the orthotics to sit flat and level, you may need to change your shoe gear or discuss other orthotic options with your health practitioner. It takes approximately ten days to become accustomed to your new orthotics.

Wearing Schedule:

Day 1: Wear no longer than 1 hour
Day 2: Wear no longer than 1 hour
Day 3: Wear no longer than 2 hours
Day 4: Do Not Wear Orthotics, Take a Break
Day 5: Wear no longer than 3 hours
Day 6: Wear no longer than 5 hours
Day 7: Do Not Wear Orthotics, Take a Break
Day 8: Wear no longer than 7 hours
Day 9: Wear no longer than 9 hours
Day 10: Do Not Wear Orthotics, Take a Break
Day 11: Wear up to 10 hours

Do not wear orthotics for athletic activity during the break-in period. Wait until the tenth day before doing any intense activity - such as running - while wearing your orthotics.
If you experience any joint pain while wearing orthotics, stop wearing the orthotics and contact your prescribing practitioner.
Each orthotic is custom made for you and your needs so it is important to follow instructions from your prescribing practitioner.

Cleaning care instructions

Orthotic Care

Your devices may be washed periodically with soap and warm water. Allow your devices to air dry.
Do not soak your devices in liquid. Do not use a heating appliance to dry your devices, i.e., hair dryer, clothing dryer, heat gun, or heat lamp.

Typical Wear & Life Span

The lifespan of your devices will depend on a few factors. A patient’s activity level, size, and frequency of use will all have an affect on how long your devices last. The padding and top covers will typically wear out before the shell and posts. When you begin to see excessive wear, make an appointment to see your prescribing practitioner. Following a biomechanical exam, your practitioner may choose to make new devices, if your foot has changed since your orthotics were prescribed, or refurbish the devices you already have.

Inspect Your Orthotics

Cut along the OUTSIDE of the traced line. Don’t worry if it’s too long, you can always trim a little more. Trim it, try it... trim it, try it.

Terms of Service

Terms & Conditions

Thank you for choosing to partner with KevinRoot Medical as your provider of custom prescription foot orthoses and AFOs. We will consistently provide you with premium service and products that help your patients and your practice. We have created this warranty and guarantee to help provide excellent clinical care and to improve patient outcomes. If you have any questions or concerns about this policy, please call us! We will always work with you to achieve the best possible outcomes in clinic and business!

Kevin B. Rosenbloom, C.Ped - President

Inspection of Incoming Orders
Prior to processing, KevinRoot Medical will inspect and evaluate each incoming order for cast quality, proper markings, and completion of all data entries on the prescription. If an order fails to meet KevinRoot Medical standards, we will call you before work begins on the device.

Parts and Labor Guarantee
We guarantee against defects in materials and workmanship for the lifetime of the product. Top covers, bottom covers, posts, modifications, joints and pads are made from the highest quality materials however do have a life span affected by patient activity levels. We stand behind our products and materials and will consider any premature failure of our products and materials under warranty valid and covered.

Patient Compliance and Satisfaction
We will adjust the orthoses contours and casting for unlimited times up to three months. We are available to ensure successful patient outcomes during this period. We require specific adjustment directions at the time we receive the device and encourage you to add markings that describe necessary changes. Additions and accommodations requested after processing of the original prescription will incur charges according to KevinRoot Medical current price list. During this three-month period, we will do our utmost to work with you to ensure patient satisfaction with the device.

Frame Guarantee
We only utilize materials that are of the highest quality and therefore can offer a lifetime guarantee of frame breakage (under normal wear and tear).

Frame guarantees exclude devices that have been:

  • Intentionally damaged, grossly altered or subjected to extreme or unusual treatment or handling.
  • Fabricated from foam or laminate materials.

All broken frames must be returned to KevinRoot Medical for evaluation.

Cast Storage and Dispensing
Sorry, we do not store casts. We have found that dispensing the plaster casts with the orthotics helps you and your patient. Patients grasp a better understanding of the fabrication process when casts are dispensed and will often order second and third pairs to improve their care. Practitioners report that the casts usually sit at home in a closet and even years later patients will bring casts back for new orthotics! It’s a great way to expand the relationship with your patient! Patients cannot order second or third pairs of orthotics direct from our lab. Casts must be received from you with a prescription for new or duplicate orders. We also offer a custom bag used for cast storage with your personalized logo. If you wish to order customized bags call us!

Credit for Returned Devices
Sorry, KevinRoot Medical does not issue credit for returned devices under any circumstances. Each device we make is custom and cannot be resold or recycled. If a patient is not happy with their orthotics, we will work with you to achieve patient satisfaction under all circumstances.

The Insurance Program
The KevinRoot Medical Insurance Service and Maintenance Program offers patients a flexible range of affordable, renewable two-year coverage plans that extend the guarantee and adjustment periods for devices. According to the plan selected, benefits include coverage during the two-year policy period for adjustments, repairs or replacement of outgrown, lost or irreparably damaged devices. Practitioners report that the Insurance Program helps encourage patients to return for routine care and often improves patient satisfaction levels. Insurance also helps create patient awareness of the need for regular orthotic and biomechanical care.

Terms and conditions
Responsibility for casting and examining the patient remains exclusively with the practitioner. KevinRoot Medical is not responsible for therapeutic results.

  • All KevinRoot Medical warranties and guarantees exclude devices that have been intentionally damaged, grossly altered, or subjected to extreme or unusual treatment or handling.
  • KevinRoot Medical is not responsible for patient tolerance or patient failure to pick up orthoses from the practitioner’s office.
  • If any party other than KevinRoot Medical has performed work on a device, this warranty and guarantee is void.
  • Guarantee periods start with shipping date from lab, not date of delivery to patient.

Payment Terms & Policy
For patients: Payment is due at the time of service.

For clinicians: A billing cycle consists of one calendar month. All orders received within a billing cycle are accounted for within that billing cycle. Full payment of invoice is due by the end of the month following each billing cycle. If payment is not received within 28 days of billing cycle’s closing, the Account Credit Card on file will be charged the full amount for due invoice. For your convenience, email invoices are sent out within 10 days of each billing cycle’s closing. By sending prescription orders to KevinRoot Medical you agree to the Payment Policy.

Refund Policy
No refunds are provided under any circumstance.

New patient paperwork

Complete your new patient paper work before your visit.
Simply print, complete and to bring to your appointment.

Insurance

After your appointment, you will receive a super bill that you can submit to your insurance directly. We do not take insurance directly.

Billing & Finance

If you have any questions, need an additional copy of your receipt or would like to schedule another appointment, email hello@kevinrootmedical.com