ROLES & RESPONSIBILITIES


Kevin Rosenbloom
CEO / Medical Director

 

Read more

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris porttitor id dui congue suscipit. Pellentesque eget neque lectus. Nunc sit amet metus lorem. Aenean quis ante interdum, mattis nisi in, pulvinar mi. Curabitur condimentum augue eu luctus ultrices. Etiam volutpat fermentum lectus eu auctor. Maecenas finibus, massa placerat vestibulum eleifend, sapien tortor faucibus ipsum, in scelerisque diam lorem at eros.

Jeff Root
President

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • CAD/CAM processes and procedures training and development
  • Design Sharp Shape CAD/CAM orders and pre-milling data file management
  • Support employee education, training and development efforts
  • Assist with marketing and marketing materials development
  • Client education and support: direct and indirect
  • Manage in-home office systems and equipment

Kathy Root
Director

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Provide Support to Teams
    • Order Entry
    • Customer Service
    • Collections
    • Company Development
    • SS Design
  • Quality Assurance
    • Root Client orders
    • Richie Brace orders
  • Client Support
    • Biomechanical Consultation
    • Prescription Writing
    • General Questions

Jacob Karp
Vice President

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Oversee all operations
  • Invoicing
  • Financial reporting
  • Orbase development process
  • Oversee team meetings, personnel conflict resolution, team support and education
  • Hiring and training
  • Vendor negotiation
  • Supply ordering
  • Vendor meetings for production time/compliance/consistency/error review
  • Audit reviews
  • Clinician point of contact, clinician escalation contact
  • Temporary tasks: milling, cast cutting, xtern assembly

SALES / ONBOARDING

Peter Magpayo
Orthoses Technology Specialist

 

Read more

WORK SCHEDULE: 5:00 AM - 2:00 PM PST

RESPONSIBILITIES:

  • Technical Support for Foot ID
  • Sales and onboarding new clients

Fran Lucas
Client Development Specialist

 

Read more

WORK SCHEDULE: 5:00 AM - 2:00 PM PST

RESPONSIBILITIES:

  • Lead Generation
  • Boost sales/Sales monitoring
  • Setting up appointments/meeting with potential clients through
  • Outbound/Inbound calls, chats, emails, and text
  • Facilitating demos with potential clients over Zoom
  • Onboarding process

SHIPPING

Neil Medina
Shipping Supervisor

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Download and Print Out Mill Schedules
  • Prep and Operation of the Mill
  • Printing and Matching Production Cards to Milled Positive and Direct Milled Orders
  • Reviewing anything that is Milled to Ensure No Modifications to the Mold or Device are Missing
  • Print and Cut Out Tracings/Templates for Orders
  • Clean and Maintain the Mill
  • Change Out Mill Bits and Reset Depths Before Operation
  • Store Reusable MDF and Poly Sheets for Later Use
  • Take Measurements of Usable Space on Used Sheets
  • Clean and Organize the Shipping Warehouse
  • Clean and Organize The Material Warehouse
  • Take Inventory of Shipping Materials
  • Take Inventory of Production Materials
  • Receive Materials, Making Sure all Ordered Items are Accounted for
  • Store Plaster Molds for Later Use
  • Retrieve Stored Molds that Need Repeat Orders
  • Modify and Repair MDF Molds (Cut, Glue, and Grind)
  • Whip/Request Status of Urgent or Late Orders from Production
  • Utilize Asana Task for Various Reasons ( List What Materials Need to be Ordered or Invoiced)
  • Fulfill All Tasks That Have Been Allocated to Me or Shipping.
  • Use Fit Mill 360 to Schedule Mill Runs - Cut Down and Prep Casts for Scanning
  • Allocate Tasks to Different Members of the Team to Utilize Their Skill Sets
  • Follow Up with Team Members to Make Sure Tasks Have been Done
  • Modify and Assemble Xtern AFO
  • Modify Shoes for Fitting Services
  • In Person Shoe Fitting Services
  • Marking Casts for KLM (Write Our Company Name, Order Number, and The Location of the Medial and Lateral Malleolus)
  • Assist Order Entry with How to Interpret Order Forms and The Best Solution for Patients.
  • Assist Shipping With Any Questions They Might Have Involving Quality.
  • Scan Orders Finished from Production
  • Print New Production Cards for Any Order That is Unscannable
  • Group Orders By Accounts - Quality Check Each Order
  • Ship Each Order, Focusing on Rush, Old Orders, and New Accounts
  • Prep Various Samples for New Accounts to Then Ship
  • Review Order Errors with Production, Entry, and Shipping
  • Documenting Errors to Keep a History on Order Status
  • Assist with Shipping Audits - Contacting Clients or Patients to Assist for Various Reasons
  • Maintain a Strong Working Relationship with Any Team Member That Has a Direct Impact on my Job Function
  • Keep Up Moral - Review and Adjust Rush Scheduling with Production (Making Sure Clients are Notified of Changes Being Made)
  • Review Negative Feedback with Various Team Members to Come up with Solutions
  • Dropping of Completed Order (Sometimes to Multiple Locations)
  • Going Above and Beyond for the Company, Our Clients, and Our Patients (Sometimes Personally Delivering Orders to Meet Deadlines)
  • Reviewing Shipped Orders All Have Production Received, Start, and FInish Dates Before Invoicing Begins

Danny Bove
Shipping Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 4:30 PM PST

RESPONSIBILITIES:

  • Print a daily rush list with Gerry's orders and locate them in the warehouse
  • Get finished orders from Gerry and scan them into orbase
  • Check and Q.C. orders, verify information from work order to orbase, reject when discrepancies found and ship when order is correct
  • Scan orders as finished when received from different manufacturers.
  • Refill shipping station with supplies
  • Scanning and Receiving back up when needed.

Wilfredo Mendez
Shipping Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Shipping
  • Cutting casts
  • Milling
  • Building Xterns
  • Taking inventory
  • Maintaining a clean work station
  • Checking in all new materials, and scanning in all Gerry devices

DESIGN

Tomislav Leopold
Creative Director

 

Read more

WORK SCHEDULE:

  • 3:00 AM - 11:00 AM PST (Mon and Wed)
  • 1:00 AM - 9:00 AM PST (Tue, Thu and Fri)

RESPONSIBILITIES:

  • Creative Director in charge of branding, advertising, graphic design, web design, photography/video directing

Dora Ajduković
Graphic Designer

 

Read more

WORK SCHEDULE: 5:00 AM - 2:00 PM PST

RESPONSIBILITIES:

  • Graphic Design
  • Image editing: Modifications, BIQ, social media, website updates Producing print and editable materials such as order forms, price lists, etc. Updating our Drive with all materials

ADMIN/TECH SUPPORT

Cris Tan
Lead Enabler

 

Read more

WORK SCHEDULE: 3:00 AM - 11:00 AM PST

RESPONSIBILITIES:

  • Kevin's lead enabler
  • Bring urgent/impoartant matters to Kevin and the team
  • Making sure tech platforms are working well
  • Troubleshooting tech tools and/contact support if needed
  • Scheduling company-wide meetings
  • Preparing meeting slides *
  • Onboarding process tasks with Tomi, Fran and Peter (Zoho, Pandadoc, etc)
  • Filing docs in Google drive (invoices, images, proposals, quotations etc.)
  • Set up newsletters in Zoho campaign
  • Create Google Forms if needed * Onboard newly hired team members
  • Website tasks - changes and updates especially with products
  • Adding new clients to the map (looking for a new map tool)
  • Research tasks (new tech tools)
  • Schedule demos for new tech tools we'd looking to use and study how they work
  • Organize orthotics orders for the team
  • Adhoc tasks from Kevin and Jacob

Emm Miraflor
Order Entry Admin

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Daily auditing
    • Main Audit report (Daily Performance Report)
    • ScanApp Audit (orders entered in Orbase)
  • Order assignment
    • Assignment of new orders in ScanAppUpdate OE tracker
  • Pending clarification status update
  • Team Hammer afternoon reports
    • Daily update of Team Hammer afternoon huddle slides/ reports
  • Update new client pricing in orbase and spreadsheet
  • Shipping support
    • Update daily Shipping list
    • Creates shipping labels as requested (International, 2day and Ground shipping)
    • ACOR Shipping labels
    • Mock up shipping labels
  • Monitor USPS EPS account
  • Provides general administrative support
  • Adhoc tasks

Girlie Sioson
Admin Assistant

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Invoicing
  • Financial report
  • Inventory of materials
  • Purchasing order officer
  • Audit reviews
  • Hipaa Compliance officer
  • Monitoring of production-related matters such as courier scheduling, tracking down of time-sensitive orders from all manufacturers, FedEx shipping labels, managing our AP (vendors, manufacturers, courier), keeping track of new clients onboarded by our sales team.
  • Monitoring human-resource/team concerns such as PTO & bonus pay.

ORDER ENTRY

Noemi Bravo
Order Entry Supervisor

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Lead the Team Hammer meetings in the morning and in the afternoon daily
  • QA work for our MFR's, Manny, Gerry, KLM, PLS, Accor, Turbomed, Kinetic and KRM
  • Process OE error and Lab errors Assist with Biomechanical calls
  • Respond to emails, phone call and texts message sent directly to me
  • Send checks to Receivables skype chat and make the deposit
  • Assist Gerry and Mila with questions on orders in production
  • Assist the team with questions. Bisect and Scan all root orders Scan orders received as needed and when needed

Gloria Loza
Order Entry Admin

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Receiver
  • Open the boxes, make sure the account name and patient name match order form stamp them received
  • Scan Orders and sent to KRM
  • Check orders in orbase to make sure they got entered & order form scanned into orbase
  • Help Noemi
  • Place casts in boxes with date after being scanned
  • Answers questions from Kathy ,Mara, John
  • Check status request orders w/gerry
  • Check the mail
  • Clean in general ( office, bathrooms, throw the thrash, sweep, break all the cardboard )
  • Enter Processing error With Glove Leather, FFR to Gerry

Mara Valdez
Order Entry Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • QA work for orders going to Manny, PLS, ACOR, Turbomed, APIS, KLM, and KRM
  • Process OE errors and Lab errors
  • Responds to emails from manufacturers when needed

Maribel Dominguez
Order Entry Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Responsible for entering correct order received via scanapp
  • Updating orders if the doctor requests it
  • Posting pending orders in basecamp to be able to reach out by the CS team
  • Checking and reviewing orders in orbase to be able to improve and correct future orders

Eunice Chico
Order Entry Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Order Entry
  • iMed file conversion
  • Resubmitting of orders to Manny that were not downloaded

John Martin
Order Entry Specialist

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Check assigned Orders in scanapp
  • Process/Enter Orders in Orbase and upload order forms entered in Orbase Order Form Drive
  • Check the Need Attention portion in Orbase to see if there are inquiries with regards to order that I processed
  • Attend concerns or issues with regards to entered orders
  • Coordinate with the team if an order needs clarifications
  • All other necessaries related to Order entry/ processing

CLIENT SERVICE

Victor Arroyo
Client Service Manager

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Customer Service
    • Manage team meetings every morning, discussing plan for the day and checking on all areas in Customer Service making sure that everything is being attended to properly.
    • Plan and assign tasks and action plans for specific concerns
    • Do individual coaching for agents for strengths and challenges
    • Answer and service inbound calls
    • Do outbound calls if necessary for servicing
    • Support team for any concerns and questions they may have
    • Manage West LA VA charging of invoices and act as SPOC for all concerns they may have
    • Manage the Hello and Orders email -Manage the chat system
    • Manage XTERN warranty returns
    • Manage and assign Dixon referrals and other patients for Kevin
    • Manage all CS trackers and make sure they are up to date and taken cared off
  • Collections
    • Manage autopay charging for legacy Kevin accounts and KRM accounts
    • Manage autopay charging for legacy Root accounts -Does outbound collection calls
    • Sending of emails to some clients for collections
    • Recording of checks in QB -Taking cc payments over the phone
    • Answering emails and call inquiries on invoices and payments
    • Does accounting and auditing from time to time
    • Creating and managing the aging report or collections system

Isabel Moral
Client Service Manager

 

Read more

WORK SCHEDULE: 4:00 AM - 12:00 PM PST

RESPONSIBILITIES:

  • SPOC for accounts in Eastern time zone
  • Reply to emails received in my personal email, hello email and orders email
  • Assist client inquiries received via chat
  • Processing payments if needed and provide billing answers if applicable ( just the basic ones)
  • Patching scans if necessary

Rhiza Mae B.
Client Service Manager

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • Handles client's requests and inquiries both inbound and outbound calls
  • Make sure that all request received is being processed properly
  • Reach out to clients for pending clarification orders
  • Process orders received online(Shopify)

Vir Socito
Client Service Manager

 

Read more

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

  • It is my daily task to ensure that queries of our clients are addressed in timely manner (calls and email)
  • Part of my role is to monitor the orders and update the clients at once
  • It is also my responsibility and due diligence to make sure that request and special instructions from the clinics are relayed accurately to the concerned department; ensuring smooth transactions with us and building trust and relationship with our valued clients

ONLINE FORMS

Time Off Request

Please submit the times you need to take off from work and the type of leave you are taking TWO WEEKS prior to your preferred dates.

Employee Orthotics

We encourage the team to place six (6) pairs of orthotics per year. Please fill this out whenever you place an order. Note: Here's how you can produce your foot impressions without using the Foot ID App or if you're not an iPhone user.

Please feel free to contact Cris for any questions/concerns.

Platforms/Tools Error Report

Our tech tools help us provide exceptional services to our clients. Please fill out this form whenever you encounter issues or errors.

Comments & Suggestions

We would love to hear your comments and suggestions on how we can improve your systems and processes.

Your thoughts are greatly appreaciated.