WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Lead our team to provide the best client experience for ordering premium custom orthoses
• Along with other managers, I am responsible for making sure we have the best players on our team
• I am also responsible for making sure our team can perform at the highest possible level
• Sales and marketing strategy
• Manufacturing strategy
• Products in our portfolio
• I am also responsible for managing our P&L
• I am also responsible for strategic mergers and acquisitions, vendor partnerships and direction of our team

WORK SCHEDULE: Monday to Thursday / 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• CAD/CAM processes and procedures training and development
• Design Sharp Shape CAD/CAM orders and pre-milling data file management
• Support employee education, training and development efforts
• Assist with marketing and marketing materials development
• Client education and support: direct and indirect
• Manage in-home office systems and equipment

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Support Teams
  • Order Entry
  • Customer Service
  • Pending Clarification
  • QA
  • Collections
  • SS Design
  • KRM Development
• Quality Assurance
  • Root orders
  • Other as needed
• Client Support
  • Prescription Writing
  • Biomechanical Consultation
  • Richie Braces
  • SPOC for several clients
  • General Questions

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Team education/training
• Clinician training and onboarding
• Clinician point of contact: support and escalation
• Tech support (internal/external)
• Oversee operations teams
• Oversee orbase development
• Manage staffing (hiring/payroll)
• Financial reporting
• Process development
• Internal auditing
• New venture project management

WORK SCHEDULE: 9:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Working on a BIQ course
  

WORK SCHEDULE: Tuesday, Thursday 8 AM -11 AM PST, plus flexible as needed

RESPONSIBILITIES:

• Provide professional consultation on podiatric, medical and biomechanical matters
• Share client's perspective with others, based on my previous professional experience
• Provide advanced customer support, with employees, and on a peer to peer basis
• Problem solve difficult cases
• Assist in executive functions in support of company officers
• Assist in inservice education of team members
• Engage potential and existing clients to better provide our products and services
• Create content for newsletters, emails and advertising campaigns
• Interact with respondents to newsletters, emails and advertisements
• Create educational and clinical materials
  

WORK SCHEDULE: Mondays 10-12, Tuesdays 9-11, and Wednesday 8-2 PST

RESPONSIBILITIES:

• Creating an educational email each Tuesday
• Creating a course in Biomechanics
  

WORK SCHEDULE: 5:00 AM - 2:00 PM PST

RESPONSIBILITIES:

• Potential Clients’ Point of Contact
• Building Sales Pipeline
• Developing and executing strategic plans to achieve sales targets and expand KRM’s customer base
• Sales Weekly and Monthly Reports
• Setting up appointments/meetings with potential clients through
• Outbound/Inbound Sales calls, Chats, Emails
• Sales Meetings
• Oversee Onboarding process
• Teammates' Performance Improvement Planning/Coaching

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Operate Mill
• Keep Shipping Department on Task
• Manage Inventory
• Handle Inquiries in a Timely Manner
• Uphold KRM Quality Standards while
• Quality Checking and Shipping
• Orders
• Cut/Trim Cast for Scanning
• Xtern Modification and Assembly
• Keep a Positive Attitude
• Training/Coaching

WORK SCHEDULE: 8:00 AM - 4:30 PM PST

RESPONSIBILITIES:

• Print a daily rush list and locate orders in the warehouse
• Stage and place orders in their specific cubbies
• Scan orders as finished when received from all vendors
• Perform Quality Control of all orthotics, if order is correct, print labels, orthoses record, pack and ship; if it is incorrect, reject and inform QA to process the error or send devices back to the manufacturer for a remake
• Create, print and ship sticky labels when requested
• Refill shipping station with supplies.
  Scanning, Receiving and QA back up when needed

RESPONSIBILITIES:

• Branding
• Advertising
• Graphic design
• Web design
• Web/App design
• Photography directing

WORK SCHEDULE: 11:00 PM - 7:00 AM PST

RESPONSIBILITIES:

• Designing and updating Interactive Order forms
• Design promotional print materials (Pirice lists, brochures, labels, posters, business cards, etc.)
• Design digital materials (visuals for website + social media, email signatures, etc.)
• Website updates
• Social media posts
• Preparing client's logos for orthoses printing
• Illustrations and infographics
• Photo editing
• Updating KRM drive with all print and promotional materials
• Basic animations (gifs)

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Email Management (ScanApp)
• Prepare morning and afternoon Team Hammer Meeting Slides Presentation
• Order Entry Support
  • - Assign orders received in ScanApp to OE Team Members
  • Input all assigned orders in Order Entry Tracker
  • Coordinate with OE on orders that need verifications and updates
  • Attend to OE's queries
• CS Support
  • Take inbound calls during Vanilla Ice meetings
  • Attend to CS' queries on order status updates and requests to ship
  • Track status of red tag orders, send to Shipping daily must-ship list (rush list), update New Client First Order Spreadsheet
  • Track and update Remove from Hold and Pending Clarifications Tracker
• QA Support
  • Coordinate with QA on orders needing attention (no start date from pending clarifications, need processing error order and lab error requests, QA questions from Manny)
  • Re-upload production cards and scans Manny can't download
  • Upload Root orders to Manny Order Drive
• Shipping Support
  • Add rush date on orders that needs to ship (FIFO) from Orders Pending Shipment
• Audit
  • Audit ScanApp received and entered orders
  • Audit Work in Progress Report (Manny, Gerry, KRM, Turbomed, PLS
  • Audit Daily Performance Report
  • Audit Orders on Hold and Pending Clarification
  • Audit Orders Pending Shipment
  • Audit Past Due Orders (Coordinate with Manny and PLS on status of past due and rush orders)

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Invoicing
• Financial report
• Inventory of materials
• Purchasing order officer
• Audit reviews
• Hipaa Compliance officer
• Monitoring of production-related matters such as courier scheduling, tracking down of time-sensitive orders from all manufacturers, FedEx shipping labels, managing our AP (vendors, manufacturers, courier), keeping track of new clients onboarded by our sales team.
• Monitoring human-resource/team concerns such as PTO & bonus pay.

WORK SCHEDULE: 8:30 AM - 5:00 PM PST

RESPONSIBILITIES:

• Quality Assurance Supervision
• Order Entry Training
• Production Team Oversight
• Order Review w/ Clients
• Financial Reporting (Training)
• Inventory Management (Training)
• Biomechanical Expert (Training)

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• QA orders for all MFR's process and submit
• Process Order Entry and Lab error- submit to Manny
• Manage/Respond to emails from manufacturers when necessary
• Assists order entry team for any questions/clarifications daily

WORK SCHEDULE: 9:00 AM - 5:30 PM PST

RESPONSIBILITIES:

• Receiver
• Open the boxes,make sure the account name and the patient name math the order form stamp them received
• Scan Orders and sent to KRM
• Bisect and scan Root Order's
• Check orders in Orbase to make sure they got enter & order form scanned into orbase
• Help Noemi
• Place cast in boxes with the date being scanned
• Answers questions from Kathy and the Order/Entry Team
• Check Status Request Orders w/gerry
• Check the mail
• Clean in general (Office,Bathrooms,Trow the thrash,Sweep,Break all the cardboard )
• Enter Precessing Errors

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Responsible for entering correct order received via scanapp
• Updating orders if the doctor requests it
• Posting pending orders in basecamp to be able to reach out by the CS team
• Checking and reviewing orders in orbase to be able to improve and correct future orders

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Order Entry
• iMed file conversion
• Resubmitting orders to Manny that were not downloaded
• Assign and track orders in Scanapp. (Back up)
• Clean and correct Scans. (Back up)

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Process orders assigned
• Submit 3D design of orders needed
• Coordinate with the team of orders that need attention
• Attend to concerns/task assigned to me
• All other necessaries related to order entry and processing

WORK SCHEDULE: 8:00 AM - 4:30 PM PST

RESPONSIBILITIES:

• Bisect cast & preparation to scanned
• Maintain & Operate the mill
• Assist shipping department, ( search for rushes ), ( search for molds to be returned)
• Training QC & Shipping

WORK SCHEDULE: 6:00 AM - 2:30 PM PST

RESPONSIBILITIES:

• Manage team meetings every morning and afternoon (hammer meeting)
• Manage a separate team meeting with OE and QA discussing questions and errors
• QA orders for all MFR's process and submit
• Bisect Root casts and give to Neil to cut them down (as a back up)
• Scan root casts as needed (as a back up)
• Manage my email
  make follow up calls or accounts requesting to speak to me
• Process order entry and lab errors and submit to Manny & Gerry
• Train new hires on order entry
  
• Making sure Gloria stays on task
• Make sure works gets sent to Gerry by 3:15
• Receive and scan orders for the receiving department (as a back up)
• Assist and answer order entry questions and general questions for the entire team (through out my entire shift and after hours)
• Gerry question in the morning and questions in the afternoon
• Mila questions in the evening
• Send checks in receivables chat for deposit
• Make the deposit once a week
  answer incoming calls and text messages directly to work cell phone

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Customer Service
  • Manage team meetings every morning, discussing plan for the day and checking on all areas in Customer Service making sure that everything is being attended to properly.
  • Plan and assign tasks and action plans for specific concerns
  • Do individual coaching for agents for strengths and challenges
  • Answer and service inbound calls
    Do outbound calls if necessary for servicing
  • Support team for any concerns and questions they may have
  • Manage West LA VA charging of invoices and act as SPOC for all concerns they may have
  • Manage the Hello and Orders email -Manage the chat system
  • Manage XTERN warranty returns
  • Manage and assign Dixon referrals and other patients for Kevin
  • Manage all CS trackers and make sure they are up to date and taken care off
• Collections
  • Manage autopay charging for legacy Kevin accounts and KRM accounts
  • Manage autopay charging for legacy Root accounts -Does outbound collection calls
  • Sending of emails to some clients for collections
  • Recording of checks in QB -Taking cc payments over the phone
  • Answering emails and call inquiries on invoices and payments
  • Does accounting and auditing from time to time
  • Creating and managing the aging report or collections system

WORK SCHEDULE: 5:00 AM - 2:00 PM PST

RESPONSIBILITIES:

• SPOC for accounts in Eastern time zone
• Reply to emails received in my personal email, hello email and orders email
• Assist client inquiries received via chat
• Processing payments if needed and provide billing answers if applicable ( just the basic ones)
• Patching scans if necessary

WORK SCHEDULE: 8:00 AM - 5:00 PM PST

RESPONSIBILITIES:

• Handle both inbound and outbound calls
• Call clients to verify Pending
• Clarification/Hold orders
• Ensure that orders of the newly onboarded clients are shipped in a timely manner
• Make sure that shopify orders are shipped in a timely manner and send tracking numbers to customers
• Order Orthofeet, Revere and Impression foam